Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://hyggehomestore.ca (the “Site”).

Who we are

Our website address is: https://hyggehomestore.ca

This website is owned and operated by HYGGE HOME STORE, a Canadian-based e-commerce business.

Contact Information:
Email: privacy@hyggehomestore.ca
Location: Ontario, Canada

Personal Information

We collect personal data only when it is necessary to provide our services, fulfill orders, comply with legal obligations, or improve your experience on our website.

This may include:

  • Personal Information: name, billing address, shipping address, email, phone number
  • Account information: username, password, account preferences
  • Transactional data: products purchased, order history, payment method (processed securely by third-party payment providers)
  • Technical data: IP address, browser type, device information, cookies, and usage data

We collection this information for the following purposes:

  • To process and fulfill orders
  • To manage customer accounts
  • To provide customer support
  • To comply with tax and accounting obligations
  • To prevent fraud and ensure site security
  • To improve our website, products, and services

We do not knowingly collect sensitive personal data such as health or biometric information.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

If you contact us using a contact form, we collect the information you provide (such as your name, email address and message content) solely for customer service and support purposes.

We do not use contact form submissions for marketing purposes.

Contact form submissions are retained for up to 12 months.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Our website also uses cookies to further improve functionality and user experience.

Cookies may be used to:

  • Remember items in your shopping cart
  • Maintain login sessions
  • Save user preferences
  • Enable analytics and site performance measurement

You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

Analytics Data

We use website analytics tools (such as Google Analytics or equivalent) to understand how visitors interact with our site.

Analytics data may include anonymized IP addresses, device type, pages visited and time spent on the site.

You can opt out of Google Analytics tracking using this tool:

Google Analytics Opt-Out Browser Add-On
https://tools.google.com/dlpage/gaoptout

Google Privacy Policy
https://policies.google.com/privacy

Who we share your data with

We share personal data only with trusted third parties necessary to operate our business, including:

  • Payment processors (e.g. Stripe, PayPal) – to securely process payments
  • Shipping and fulfillment providers – to deliver orders
  • Website hosting and infrastructure providers
  • Email and customer support services
  • Analytics providers

These third parties receive only the information necessary to perform their services and are required to protect your data.

How long we retain your data

We retain personal data only as long as necessary:

  • Inactive customer accounts: up to 2 years
  • Pending, failed, or cancelled orders: up to 30 days
  • Completed and refunded orders: up to 7 years (for legal, tax, and accounting purposes)
  • Contact form submissions: up to 12 months
  • Analytics data: up to 14 months
  • Comment data: retained indefinitely

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your personal data (subject to legal obligations)
  • Request a copy of your personal data
  • Withdraw consent where applicable

To exercise these rights, contact us at privacy@hyggehomestore.ca.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Your data may be processed or stored outside Canada, including in the United States or other jurisdictions, by trusted third-party service providers.

When data is transferred internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Additional information

How we protect your data

We use industry-standard security measures, including:

  • SSL encryption
  • Secure payment processing
  • Limited access to personal data
  • Regular software updates
  • Strong authentication and access controls

What data breach procedures we have in place

We have internal procedures to detect, report and respond to data breaches. If a breach occurs that poses a risk to your personal data, affected users will be notified as required by law.

What third parties we receive data from

We may receive limited data from third-party services such as payment processors or fraud-prevention systems for order verification and security purposes.

What automated decision making and/or profiling we do with user data

We do not engage in automated decision-making or profiling that produces legal or significant effects on users.

Industry regulatory disclosure requirements

We comply with applicable Canadian privacy laws, including PIPEDA, and adhere to GDPR principles for users located in the European Union.

Contact Information

For privacy-specific concerns or requests, contact privacy@hyggehomestore.ca.