Return & Refund Policy
Order Cancellations
We process orders quickly to get them on their way, which means cancellations aren’t always possible once an order has been placed. If you need to request a cancellation, please contact our Customer Care team as soon as possible and we’ll do our best to assist. If a cancellation can’t be completed in time, our team can help guide you through the return process once your order is delivered (excluding final-sale items — please see our Returns & Refunds section below).
To avoid any issues, we encourage you to review your order details carefully before completing checkout. Once an order is placed, we’re unable to add products or make changes. If you spot an error, reach out to Customer Care right away so we can help you determine the best next steps.
Returns & Refunds
We want you to feel confident in every Hygge purchase. If something isn’t quite right, most items may be returned within 30 days of delivery, as long as they are unused, unopened, and in their original packaging.
Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
Items that have been opened, used, assembled, or marked as final sale / non-returnable are not eligible for return. After 30 days, all purchases are considered final sale. At this time, we’re only able to accept returns from within Canada.
Once your return is received, our team will carefully inspect the item(s) to ensure they meet our return guidelines. If an item is not in original, resalable condition, a restocking fee of up to 20% may apply or a partial refund may be issued, depending on the condition of the returned item.
Please note that refunds are not processed while a return is in transit. Once your return has been approved, refunds will be issued to the original payment method. Approved refunds are typically processed within 5-10 business days following inspection. Processing times vary depending on your financial institution.
Not Eligible for Return
- Products that have been opened, used, assembled, or altered in any way
- Bulk or high-quantity purchases (8 units or more)
- Items marked as non-returnable on the product page
- Final sale products as listed below
Final Sale Products
Certain product categories can’t be accepted for return due to safety, hygiene or handling requirements including:
- Baby Food and infant formula
- Diapers (disposable or cloth)
- Gates, strollers, car seats and booster seats
- Bedding, furniture and nursery accessories that have been opened, assembled, or used
- Potties, toilet risers and training items
- Any baby products that have been opened, assembled, or used
- Any beauty or skincare products that have been opened or used
- Any beauty or skincare products with broken seals or missing protective packaging
- Cosmetics, makeup, and hair care products
- Skincare tools or applicators that come into direct contact with the skin
- Face Masks (re-usable & disposable)
- Compression garments
- Personal Massagers and vibrators
- For safety reasons, all food, beverage, vitamins, and supplement products are final sale and cannot be returned once shipped.
- Bladder protection and incontinence products
- Menstrual and period care items
- Temperature-sensitive items, including probiotics and similar products
- Clearance items
- Items clearly marked as non-returnable on the product page
- Bulk or high-quantity purchases (8 units or more)
- Products removed from original packaging, assembled, altered or modified in any way
Product Defects & Manufacturer Warranties
If you experience a product defect or believe an item may be covered under a manufacturer’s warranty, we recommend contacting the manufacturer directly. Many products such as strollers, car seats, and other specialized items are supported by manufacturer warranties and service programs.
The manufacturer will review the issue and determine the appropriate resolution, which may include repair, replacement, or other remedies in accordance with their warranty terms. Hygge Home Store is unable to authorize warranty outcomes on the manufacturer’s behalf.
Return Requests
To start a return please email our Care Team at returns@hyggehomestore.ca. Include your order number, the item(s) you’d like to return, and the quantity for each item so we can assist you efficiently.
Our team will review your request and confirm whether the item is eligible for return, along with clear next steps to help you move forward.